FREE delivery to selected UK mainland when you spend £25

Delivery

We do our best to dispatch all orders placed for UK mainland delivery the same working day when received by 1pm. Otherwise, orders are dispatched the next working day. Our standard working days are Monday - Friday (we are closed on UK public holidays).

Our UK courier is DPD, carefully chosen by us as we believe they have the fastest service, tracking options, and their carbon neutral commitment minimises impact on the environment.

 

Delivery costs

Mainland UK shipping - orders under £25 - £4.95
Mainland UK shipping - orders over £25 - Free

Ireland & N. Ireland shipping - orders under £25 - £11
Ireland & N. Ireland shipping - orders overs £25 - £6

Highlands, Islands & Channel Isles shipping - orders under £25 - £14
Highlands, Islands, & Channel Isles shipping - orders over £25 - £9

Courier Information

Delivery charges for Highlands, Islands and Channel Isles are set by our courier, DPD and are determined by postcode. The list below highlights any addresses as classed by DPD to be included within the Highlands shipping costs:

AB36, AB37, AB38, AB55,  AB56
FK17 - 21
HS1 - 9
IM
IV1 - 56, IV63
JE
KA27, KA28
KW1 - 17
PA20 - 49, PA61 - 78, PA80
PH20 - 26, PH30 - 50
ZE1, ZE2, ZE3

 

Europe delivery costs

Our European delivery costs are based on weight of orders.

Up to 1kg - £8.65
1kg plus - £12.65
6kg plus - £15

 

Delivery FAQs

Do you offer weekend delivery?

Our delivery days with DPD are Monday - Friday. We do not offer Saturday or Sunday delivery.

 

Do I have to be in to receive my order?

You don't need to wait in at home to receive your order from us. DPD offer a "safe place" option, so that if you might be out, you won't miss your parcel. Simply leave a note in the comment box at checkout to let us know where DPD can safely leave your parcel.

Common safe places are: in the porch, in the recycling bin, or behind the gate.

 

When will I know my order is due to arrive?

We send an email when your order has been fulfilled by us in the factory. Our courier, DPD will also send a notification (either via email or text) to let you know when your parcel is out for dispatch and offer a 1 hour window slot for delivery.

 

If you have any other questions concerning your order or delivery, please get in touch with us at hello@theinnocentpet.co.uk. Please click here for full terms and conditions.